By visiting this website, you agree to be bound by and comply with these terms and conditions, which govern your access to and use of this website, all content available on it, related domain names, mobile applications, and related services and tools of the Savi Store.
https://savvy.sa/ar
The site reserves the right to change, modify, add to, or remove parts of the Terms of Use and Conditions at any time. Changes become effective when posted on the site without prior notice. Please review the Terms of Use and Conditions regularly to stay up to date with all updates.
Content:
All content included on this website, including text, graphics, logos, icons, images, digital downloads, and data compilations, is the property of Savvy Shop and is protected by copyright, trademark, patent, and other intellectual property laws.
Requests:
Savi reserves the right to impose restrictions on multiple quantities of a particular item, which are shipped to a single customer or address.
Products offered for sale on the website are subject to acceptance and availability. If, for any reason, we are unable to provide a particular product after you have placed your order, we will notify you as soon as possible to cancel or amend your order. We reserve the right to refuse or cancel the order due to inaccuracies or errors in the product or pricing information, our inability to obtain authorization to collect payment, delivery restrictions applicable to a specific item, or any other issue we discover, including but not limited to, the address or phone number provided to us.
- There may be a slight difference in the country of manufacture or the design of the outer shape “package - carton” of the product received by the customer and the image displayed on the Savi website, due to a newer version of the product or the outer carton of the product by the manufacturer.
What is the deadline for submitting a complaint?
- To report any issues with your order, please contact our customer service team within 7 business days of receiving your shipment via WhatsApp at the following number: 920035633
Pricing information:
We reserve the right, at our sole discretion, to refuse or cancel any orders placed for products or services whose prices on the website are incorrect due to an error. In such cases, we will notify you via email or phone. Furthermore, we reserve the right, at our sole discretion, to correct the error and cancel the order. If you have already paid for the product, we will issue a full refund. Alternatively, if the product has already been shipped to you, it will be returned to us, and you will receive a refund upon receipt.
Prices and tax:
Prices include VAT, and any change in demand, whether an increase or decrease in products, will change the total order value.
- The tax identification number for the Savi store is: 311775575400003
Return policy:
Savi Store accepts product returns under certain conditions. Please review our return policy, which we reserve the right to change at any time.
Delivery and shipping fees:
Shipping is free at Savi for orders of 399 SAR or more to all regions of the Kingdom of Saudi Arabia.
For orders under that value, the delivery fee is 19 riyals within Riyadh and 25 riyals outside Riyadh.
Payment methods:
Visa, Mada, Apple Pay, Tamara, Tabby, and cash on delivery are accepted within Riyadh only.
Order and Cancellation Policy:
If you wish to cancel after completing your order but before confirming it, please contact customer service via WhatsApp at 920035633
-If your order is confirmed and shipped, the order will be treated as a returned order and shipping fees will be deducted: 19 riyals within Riyadh and 25 riyals outside Riyadh.
If the customer cancels their order after completing the payment process, the amount paid will be handled as follows:
The amount is returned to the customer's wallet in the store so that he can use it for any future order.
The amount is not refunded directly to the payment card or bank account.
-If payment is made through Tamara or Tappy, the amount will be refunded by them.
The customer is entitled to use the balance in his wallet without a specific time limit, unless otherwise stated in the offers or promotional campaigns.
This policy aims to facilitate subsequent purchases and ensure a quick refund of the order value to the customer.
Customer rights:
The customer has the full right to delete or suspend their account with the Savvy store at any time if there are no previous orders.
The customer has the full right to close the account only with the Savvy store if there are any previous orders.
The customer has the full right to cancel offers and promotional messages.
Customer service can be contacted via WhatsApp at 920035633
- To report any issues with your order, please contact our customer service team within 7 business days of receiving your shipment via WhatsApp at the following number: 920035633
Miscellaneous rulings:
We reserve the right to modify these Terms and Conditions at any time without prior notice to you. Any modifications to these Terms and Conditions will be effective immediately upon posting on our website. Your continued use of the website (or any of our other websites) after such a change constitutes your acceptance of the revised Terms and Conditions. Please read and review these Terms and Conditions regularly. If you do not agree to any change to the Terms and Conditions, you must immediately cease using the website.
These terms and conditions constitute the entire legal agreement between you and Savi Store, and govern and regulate your use of the website and all services and products available on it, and completely replace any prior agreements between you and Savi Store regarding the same purpose.
You acknowledge and agree that the form and nature of the services may change from time to time without prior notice to you, and Savi Store may cease providing the services or any features included therein to you or the users.
Law enforcement and judicial bodies:
These terms and conditions shall be construed and applied in accordance with the laws in force in the Kingdom of Saudi Arabia. Each party hereby agrees to submit to the jurisdiction of the courts of the Kingdom of Saudi Arabia and waives any objections based on venue.
Conflict resolution:
In the event of any dispute, claim or controversy arising out of or related to any transaction carried out on the Site or breach, performance or interpretation or validity of the Terms and Conditions or any part of the dispute, the first party shall amicably attempt to settle the disputes through good faith negotiations.
If you have any questions
Please contact us via email at [email protected]
