How do I order?
1. Add the desired products to the shopping cart.
2. Go to the shopping cart after you have finished shopping and click on Checkout.
3. Fill in your personal information and address details.
4. Choose a payment method.
5. Click on "Confirm Order".
6. After that, you will receive a text message with the order number and the total amount.
How can I register on the site?
· Click on "My Account" in the top left corner of the page
• Click on "Create Account" in the New Customers section
Please fill in all fields marked with * and click Submit.
Your membership has been successfully registered! You can now shop with us.
Why do I need to register for membership on the site?
You'll gain access to many features when you register with the Savi Store, and if you have a membership, you'll have full privileges while browsing the site. For security and convenience reasons, we require our valued customers to provide their account information before granting them access to shop and make payments. If you're not yet registered with the Savi Store, you can register using the registration link.
Do you have a showroom? What is your store address?
Savi Store does not have any physical stores; we are an online shopping website. We offer fast delivery to your home or office to avoid crowded markets.
How can I cancel my account with the Savvy store?
Please email us at [email protected] to cancel your account.
How can I unsubscribe from promotional emails?
Please contact us at [email protected] to stop receiving promotional messages .
How long does delivery take?
Delivery within Riyadh within 48 business hours
Outside Riyadh, within 2-7 business days
What should I do if the product I received is damaged or defective?
At Savi Store, we take great care in packaging products, but if the product arrives to you in a damaged condition, we hope that you will inform us immediately by contacting customer service within 7 days of receiving the order and reviewing the shipping and return policy. We will then schedule a return of the product and create a new order with the same value as the product you purchased.
Provided that the product remains unused and in good condition, with the labels still attached and the original packaging intact and undamaged.
What is the deadline for submitting a complaint?
- To report any issues with your order, please contact our customer service team within 7 business days of receiving your shipment via WhatsApp at the following number: 920035633
Can I order from the Savi store if I am outside of Saudi Arabia?
Unfortunately, delivery service is currently available within the Kingdom.
How can I change the delivery address?
You can contact the customer service team if your order is not yet confirmed. If the order has already been shipped, you should contact the shipping company to confirm that the address can be changed to the new address.
What could cause a delay in my order?
At Savi Store, we believe that order delivery should be done on time, and any delay will be very frustrating. Therefore, we work to deliver the shipment to shipping companies within one business day at most. If there is any delay on the part of the shipping companies, just contact us on the number (920035633) and we will work to follow up on the order and deliver it as quickly as possible.
Can I get a refund for the amount I paid?
We offer our valued customers a refund service if the product is received damaged during shipping or if a product different from what was ordered is received, or by exchanging it for the correct item. We will cover the return shipping costs.
